Nick Doria

Professional Experience

Technology Support Administrator, 9/2013 – Present, UTI, Irving, TX
- The Technology Support Administrator is responsible for providing customer-centric support to end-users. This position will require a highly technically skilled individual that is able to resolve more complex problems that have been escalated to next-level support. This position will work closely with campus leaders and the Home Office IT leadership team to help develop and execute IT projects and initiatives that align with organizational business strategy.

Technology Support Supervisor, 12/2011 – 9/2013, UTI, Irving, TX
- Organize and lead an IT support team providing analysis, development, procurement, installation, maintenance and support of information technology hardware and software.

Technology Support Analyst, 6/2010 – 12/2011, UTI, Irving, TX
- Provide customer-centric, tier 2 support of all deskside and remote users, including but not limited to PC, network, telephone, connectivity and other related computer assistance.

Technician, April 19-22, 2010,  Renner Brown, Inc. / CompuCom Systems, Dallas, TX
- Pfizer PC migration project team member (Location: Inter-Continental Hotel in Dallas)

Tech Support Specialist, 7/2008 – 12/2009,  CompuCom, Dallas, TX
Server and Desktop Support, 3/2003 – 7/2008,  IBase Consulting, Dallas, TX
Clients: Swiss Reinsurance (105+ Users, Full-time), Nielsen Company (25+ Users, On-call)
- Server and desktop support. Install and maintenance of NetBackup, LTO2 Autoloader, and SAN.
- Branch Active Directory and file/folder permission management. PointSec password reset.
- Built workstations using custom image, pushed apps to user machine via SMS/SCCM
- Performed testing on Workstation OS Build, apps, service packs, and updates prior to deployment
Accomplished Projects:
- Built servers. Implementation of DHCP for printers and Direct Printing on workstations.
- Workstation System migration from NT to XP and from Lotus Notes 4.5 to 6.5 to 8.5
- Office Relocation – SwissRe L&H and P&C, GE, and NAS. Port security and patch cable mgt
- Performed workstation hardware refresh and provided training on iPass, PointSec, and PGP
- Liaison for apps (AWD, RiskMaster, TAG, McCamish) provided by CSC and Perot Systems
- IT disaster recovery and Business Continuity Management for the branch office
In-Store Technician, 3/2002 – 3/2003,  BestBuy Co., Inc., Grapevine, TX
- PC upgrade/repair, software and peripheral devices installation and configuration

Network Support Engineer, 6/2001 – 11/2001, NEC BNS, Inc., Irving, TX
- Configured Cisco routers and switches and Adtran CSU/DSU
- Activated customers' frame-relay network/sites

Network Administrator, 3/99 – 6/2001, NEC BNS, Inc., Irving, TX
- Active Directory administration (1500+ users nationwide)
- BackupExec and DLT Library install, config, operation, and maintenance

PC Specialist, 12/97 – 3/1999, NEC BCS West, Culver City, CA
- Provided desktop and phone support to corporate employees and remote users
Accomplished Projects:
- Relocated the headquarters office to the NEC Campus in Irving, TX
- Built Win NT file/print servers for branch offices
- System migration from Novell and CCMail to NT and Exchange
- Branch offices migration to NT, Outlook, PeopleSoft Client, and Vantive Client

CCNA 2.0, CompTIA Network+, CompTIA A+, Dell Systems

1984 – 1989, B.S.E.E.
1990 – 1991, Computer Programming/Technician

Relevant Training
Security+ SY0-501 (CBT Nuggets, March 2018)
Penetration Testing with Linux Tools (CBT Nuggets, March 2018)
Wireshark (CBT Nuggets, Nov. 2016)
Windows 2003 Server and XP Administration (HOTT, Inc., December 2005)

Personal Technical Accomplishments
Email System using Google Apps:
Software Tools: Win7 Backup Drivers, HDD Low-Level Format

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